Online University
WCRP Management & Supervisory 101
About this course
This course has been formatted from a single day in-person training into an ON-
DEMAND virtual course, covering leadership, communication, and public sector ethics.
Management & Supervisory 101 lays a foundation for any leader, whether you’re a new
or up-and-coming supervisor, or someone who has been in your role for some time
seeking a refresher.
Course Objectives:
• Understand critical leadership functions and qualities
• Gain insight into leadership styles and their appropriate application
• Recognize and deal with the challenges of becoming a new leader
• Practice making tough leadership decisions
• Learn your communication style and how to work with other styles
• Understand the dynamics of non-verbal communication
• Determine when to use face-to-face communication vs. electronic means
• Be able to stop gossip
• Be able to recognize and resolve ethical issues
• Clearly understand your role in creating an ethical work environment
PLEASE NOTE: Prior to starting this course you will need to either have access to a
printer or the ability to electronically access and complete the course materials.
Course details
• Between 4-5 hours, depending on your pace
• Owned by WCRP
• WCRP members only
Ready to take the course?
• Not sure if you have a WCRP Online University account?
• Forgot your password?
• Need to create an account?
LocalGovU can help! Please contact LocalGovU Customer Success Manager, Ana
Customer Success representatives are available from 6:00am to 3:00pm PST.
